I am a client of Arrow Employment Pte Ltd since 1996.  The reason for keep coming back to your agency is the services rendered to me during this period.

I am very pleased with the services provided to me, especially by your staff, Ms Anna.  Ms Anna is not only professional, she is very responsive and helpful.  Irregardless of whether renewing my maid’s permit of getting a new maid, she has never fail to to provide me her professional advices and information.  I trusted her views and judgement so much that when I wanted a new maid recently (this month),  I just confirmed the maid through phone without having to come down to your office.  It was only the next day, I come to your office to sign the necessary documents.  This new maid has been with me for two weeks.  She is so far so good.

With the services I am getting from Anna and your agency, I never hesitate to recommend my friends to your agency.

Lastly, I would like to conclude saying that your agency is lucky to have staff like Anna.

My husband and I would like to take this opportunity to register our heartfelt thanks to you for your assistance in solving the problems we face with my domestic helpers.  They had agreed right at the interview stage via skype I agreed to sign them on, to not own a hand phone.  They agreed to my proposed arrangement of using the house phone to call home with my help at an agreed regular time and when an emergency arose.  However, one morning I discovered one of my helpers was at the backyard pretending to work but was actually using a hand phone which she secretly owned.  She tried to hide it but I manage to discover it.  This particular helper has been giving problems in constantly asking me to send money back home.  I had sent money four times in less than 1 year of her working for me.  I even receive sms message from her sister-in law, a FDW in Taiwan, asking me to allow my helper to go home as there is a problem at home.  When asked to own up if she had a hand phone my helper denied.  At that point she said she wanted to continue working.  Thus I was very shocked to catch her using a hand phone.

I understand that communication is important but was very upset at the sheer lack of honesty.  But I decided to give her a chance since she was remorseful.  I also acknowledge it is not easy to deny them of this need to communicate despite being allowed to use the house phone regularly due to the need to communicate fast.  But I also realized why this helper had recently fell ill.  It was due to lack of rest at night as she was on the phone for a long time.

Although it was a Sunday morning when I called you, you listened to my problems, my frustrations and my proposed way to solve the problems as I am not in favour to change my helpers everytime a problem arise.  I prefer to find solutions instead, unless it is completely impossible to keep them.

You listened to my suggestions and gave your ideas on your experience.  You advice me on what is fair not just to the helpers but also to me as an employer.  You readily agreed for me to bring my helpers to your branch to personally counsel them for their wrong doings.  That was really important action as I was due to leave for overseas that very evening.  Your firm but fair approached to the helpers made them realize even more of their wrong doings.  They were visibly embarrassed, worried and even afraid to have been brought to you.

Your authority as the agent helped my helpers realize that I took their wrongdoings very seriously.  You shared with them true stories of serious accidents and incidents caused by the uncontrolled use of hand phone by FDWs upon themselves and the family they served.  You managed to remind them of their ultimate aim which is to earn a decent living here in Singapore.  You even chided one of my helpers for not showing respectful body language during the counselling session.  Based on my proposed arrangement to solve the problem you started categorically what, how and when my helpers are to use the hand phones.  You even made them sign a written agreement witnessed by you that they will abide by the mutually agreed time and duration for the use of hand phone.  Now I have implemented the arrangement.  I hope it will work out well.

So thank you again for helping me to sort the problem efficiently and professionally.  You were able to make the process very simple and clear in a very firm manner.  I am extremely happy with the service you have rendered since I come to you about 4 years ago.  I also realized that you are very good in matching the FDW to the need of the employer.  My husband also sponsors FDW for my parents-in-law and so far one had fulfilled her contract and now the current one that you recommended is also doing her duties well.

I also recommended a few family members to seek your service when they need FDWs and I will continue to do so as you have indeed showed a good understanding of what we employers look out for in a responsible and dependable agent.  I hope you will continue to be in this company as I had many unpleasant experienced with their employment agencies before.  They were just quick to point finger at MOM at their own inefficiency.  I hope Arrow will continue to be in this Industry and with a consultant like your kind self, I think we employers can be rest assured to get a quality helpers and more importantly high quality agents.

Thank you and have a successful 2014!

I have been Arrow customer for about 14 years.  Throughout these years, Anna has been helping me in every aspect of getting and keeping my domestic helper.  She helped me to apply for passport, work permits, home leave and even book air tickets.  Anna is always there for me when I needed help.  She has a very good working attitude as she tried to solve every problem that gets in her way.  Both my helper and me have already built up a good relationship with her.

I must say that Anna is a diligent and quick thinker.  She definitely a great asset to the company.

I am Kasmah Binti Samaon, very grateful for the advice and recommendations given by Arrow Employment Pte Ltd, especially Ms Anna. She has recommended suitable and reliable domestic helpers for my family. She’s been helpful and provided great assistance when I have queries. I have recommended several other family and friends due to her great service provided by Ms Anna.

We have patronised the service of above agency for many years. Our first was hired through their recommendation in 1998. Their staff are well-traned and professional especially, Miss Anna. She is always attentive and spontaneous to our request. From our point of view, their service is excellent and satisfactory.

We would like to take this opportunity to thank you for your prompt assistance & services! We hope that your company will continue to provide us with the good services for more good years!